Terms and Conditions
Welcome to Unison Coffee Roasters. By accessing and using our website (www.unisoncoffeeroasters.com.au), purchasing our products, or engaging in wholesale transactions with us, you agree to the following Terms and Conditions. Please read them carefully.
1. General
These Terms and Conditions apply to all users of our site, including customers, wholesalers, browsers, vendors, and merchants. By using our site or placing an order, you agree to be bound by these terms, as well as our Privacy Policy and any other posted guidelines or rules.
2. Product Availability & Descriptions
We strive to ensure that all product information, including descriptions, pricing, and availability, is accurate. However, we reserve the right to make corrections or updates without prior notice. All coffee is sold as whole bean unless otherwise specified.
3. Orders and Payments
a. Retail Orders
Retail customers can place orders directly through our website. Payments are processed securely using trusted third-party payment gateways.
b. Wholesale Orders
Wholesale accounts must be approved by Unison Coffee Roasters. Minimum order quantities and payment terms may apply. Invoices must be paid by the due date specified. Late payments may incur interest or result in suspension of the account.
4. Shipping and Delivery
We offer shipping across Australia. Shipping costs will be calculated at checkout or provided with your wholesale invoice. We are not liable for delays or damages caused by shipping carriers once products leave our facility.
5. Returns and Refunds
Due to the perishable nature of coffee, all sales are final. However, if you receive a damaged or incorrect order, please contact us within 7 days of receipt. We will assess each issue individually and may offer a replacement or credit at our discretion.
6. Foreign Debris Disclaimer
Coffee is an agricultural product, and despite our use of specialised machinery designed to remove foreign objects, there is a small risk that natural debris (e.g., stones or wood fragments) may be present in roasted coffee beans.
By purchasing from Unison Coffee Roasters, you acknowledge this risk and agree that Unison Coffee Roasters is not liable for any injury or damage caused by such debris. We recommend visually inspecting beans before using proper brewing and grinding equipment.
7. Intellectual Property
All content on this website—including logos, product names, graphics, and written content—is the property of Unison Coffee Roasters and may not be reproduced without our written consent.
8. Wholesale Account Responsibilities
Wholesale partners are responsible for:
Maintaining accurate contact and billing information.
Proper storage of coffee to ensure freshness.
Representing the Unison Coffee Roasters brand in a respectful and ethical manner.
We reserve the right to revoke wholesale accounts for violation of these terms.
9. Limitation of Liability
To the fullest extent permitted by law, Unison Coffee Roasters shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
11. Changes to Terms
Unison Coffee Roasters reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date.
12. Contact Us
For any questions about these Terms and Conditions, please contact us using the contact form on this website.